FAQ: GitHub Sponsors – All About Payouts and Stripe 💰 #153919
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Hey @mecodeatlas, My GitHub Sponsor dashboard shows that the payment initiation was scheduled for March 22, but now it's showing March 24. This has been happening repeatedly for over three months. I opened a support ticket, but I still haven't received any response from the GitHub team. |
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2 replies
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Stripe express not retrieve all the account i manage so i cant add my stripe connect account. |
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We know that managing payouts and setting up Stripe for GitHub Sponsors can sometimes raise questions. To help, we’ve compiled answers to some of the most common payment-related topics based on feedback from our community members.
Before opening a new discussion, take a look at the FAQ below—you might find the answer you need along with direct links to official documentation.
If your question isn’t covered here or you need further guidance, feel free to ask in the community. 😉
Let’s dive in and get your questions answered! 🚀
Note
If your question is not about payments (e.g., profile setup, program approval), please check the GitHub Sponsors FAQ or GitHub Sponsors Documentation.
My payment hasn’t been processed. What could be the issue?
If you have received sponsorships for more than 60 days and still haven’t received a payout, check the following:
Confirm your Stripe connection
Check your Stripe dashboard
Review the payout schedule
If all of these checks are in order and you still haven’t received a payout, contact GitHub Support or Stripe Support for further assistance.
I recently changed my Stripe account, and now I’m not receiving payouts. What should I do?
If you’ve switched your Stripe account for GitHub Sponsors and payouts have stopped, consider the following:
Ensure the correct Stripe account is linked
Payments may still be tied to the old account
New accounts require verification
If issues persist, we recommend reaching out to Stripe Support for assistance.
My GitHub Sponsors application was approved, but my profile still says “Pending Approval”
This may be due to a synchronization issue between GitHub and Stripe. Here’s what to do:
I mistakenly created multiple Stripe Connect accounts. How do I delete them?
If you’ve created surplus Stripe Connect accounts by mistake, you may be able to delete them yourself, provided:
To delete an unused Stripe account:
If the account has processed funds or doesn’t meet the above conditions, you’ll need to contact Stripe Support for further assistance.
Error: "Your Stripe connect account could not be deleted"
If you attempted to delete your Stripe account and received this error, check the following:
If you continue to experience issues, contact Stripe Support directly for resolution.
Billing Error: "We had a problem billing your account"
If you tried to sponsor someone but encountered this error, try the following:
If none of these steps work, reach out to GitHub Support for further investigation.
Why haven’t I received my payout?
For first payments, GitHub will remit all Sponsored Developer Payments 60 days after the first sponsorship is initiated, subject to certain conditions. This probation period applies to all Sponsored Developer Accounts to ensure the integrity of the program.
After the initial 60-day period, payments will be remitted within 30 days of the close of each month.
For more information, check the GitHub Sponsors Terms.
When does GitHub issue monthly payouts?
If you are paid through Stripe Connect, you will receive payouts on the 22nd of each month for the balance accrued since the last payout.
Payout initiation dates vary by country and may change due to public holidays, weekends, and other factors. Cross-border payouts may have minimum payout thresholds. Learn more in the Stripe documentation.
Payouts may take up to 5 business days to be available in your Stripe account due to processing times.
How do I switch to invoiced payments?
Organizations can request invoices for projects they sponsor. Already being invoiced for your sponsorships? You can top up your balance by requesting a new invoice from your sponsors dashboard.
Learn more about paying for GitHub Sponsors by invoice.
Need Further Assistance?
If your question hasn’t been answered here, leave a comment in this thread or open a new discussion in the GitHub Sponsors category.
💡 Do you have a suggestion for a question we should add to this post? Feel free to share it in the comments! We’ll keep this post updated based on common issues and feedback.
Useful Links
This post is meant to streamline discussions on payouts and Stripe issues. It may be updated as new guidance becomes available.
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