Purchase Failed - Copilot Pro Subscription

[belacks]

Select Topic Area

Bug

Body

On July 12, 2025, I tried to purchase a Copilot Pro subscription using an e-wallet. My e-wallet balance was deducted, indicating a successful payment. However, immediately after the transaction, I received a pop-up message stating, "Your purchase was successful but we encountered a problem with our services. Please try again."

I then attempted to use the "Restore Purchase" button, but it did not resolve the issue; the same pop-up reappeared. As a result, I currently do not have access to Copilot Pro, despite the payment being processed from my e-wallet.

Could you please investigate this matter and help me resolve it? I would appreciate it if you could either activate my Copilot Pro subscription or provide a refund for the deducted amount.

My GitHub username is @belacks.

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

Thank you for taking the time to share your insights with us! Your feedback is invaluable as we build a better GitHub experience for all our users.

Here's what you can expect moving forward ⏩

• Your input will be carefully reviewed and cataloged by members of our product teams.
  • Due to the high volume of submissions, we may not always be able to provide individual responses.
  • Rest assured, your feedback will help chart our course for product improvements.
• Other users may engage with your post, sharing their own perspectives or experiences.
• GitHub staff may reach out for further clarification or insight.
  • We may 'Answer' your discussion if there is a current solution, workaround, or roadmap/changelog post related to the feedback.

Where to look to see what's shipping 👀

• Read the Changelog for real-time updates on the latest GitHub features, enhancements, and calls for feedback.
• Explore our Product Roadmap, which details upcoming major releases and initiatives.

What you can do in the meantime 💻

• Upvote and comment on other user feedback Discussions that resonate with you.
• Add more information at any point! Useful details include: use cases, relevant labels, desired outcomes, and any accompanying screenshots.

As a member of the GitHub community, your participation is essential. While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities.

Thank you once again for your contribution to making GitHub even better! We're grateful for your ongoing support and collaboration in shaping the future of our platform. ⭐

[NerfedChou]

Same issue here it's been 4 days

[karadHub]

@belacks , Thanks for sharing what happened, that definitely sounds frustrating.

Since your payment went through but Copilot Pro didn’t activate, here’s what I recommend:

1. Contact Microsoft Support directlythey can look into your account and either activate Copilot Pro or issue a refund.
   👉 Microsoft Support Contact Page

2. When you reach out, include:

   • The date of the transaction: July 12, 2025
   • The payment method: e-wallet (with provider name)
   • Any transaction ID or receipt info
   • A brief summary of what happened (you can copy your earlier message)

This should help them resolve it quickly. Let me know if you need help putting that together, happy to assist!

[davevad93]

Hi @belacks,

As this is an account related issue, I recommend you contact support by opening a ticket here, select "Billing, payments, or receipts" and explain your problem.

[NaxonRO]

I have the same issue on 12 December