Account Suspended - No Response After 9 Days (Ticket #3883086)

[dlsn0]

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Hello GitHub Community,

My account (@cisse410) was suspended without prior notification. I submitted a reinstatement request on November 6th (Ticket #3883086) and provided all requested information, but I haven't received any response for 11 days.

Situation:

• Account suspended without warning or explanation
• Ticket opened: November 6, 2025
• All information provided same day
• No response since then
• Work completely blocked

I've reviewed the Acceptable Use Policies and don't believe I violated any terms. Has anyone experienced similar delays? Any advice would be appreciated.

Ticket #3883086

[ypranay3232]

Your suspension appeal can only be handled by GitHub’s Trust & Safety team. The community can’t see your ticket or speed it up.

Reviews for suspended accounts usually take longer than normal support tickets because they involve internal checks. A delay of 10–14 days isn’t unusual, That’s likely why you haven’t heard back yet. Since you already sent all the required info on the same day, the best thing you can do is wait for their response/mail the support team regarding query again for updates. Creating new tickets or bumping the existing one can actually push you further back in the line so try to tag them on 'X' or LinkedIn etc.

Hope you get an update soon.

[dlsn0]

Thank you so much for the clarification!

I understand now that 10-14 days is normal for Trust & Safety reviews. I've already tagged @github on X yesterday, so I'll wait patiently for their response.

I appreciate you taking the time to explain the process. I won't create any new tickets or bump the existing one.

Fingers crossed for a positive resolution soon! 🤞

Thanks again for your help.

[mecodeatlas]

Thanks for posting in the GitHub Community, @dlsn0!

We're happy you're here. You are more likely to get a useful response if you are posting your question in the applicable category, the Discussions category is solely related to conversations around the GitHub product Discussions. This question should be in the General category. I've gone ahead and moved it for you. Good luck!

[dlsn0]

Thank you so much for the clarification!

[shinybrightstar]

👋 Welcome to the GitHub Community, @dlsn0! Congratulations on your first post! 🎉

This community is managed by GitHub employees, but it is not a support forum. The only place to go for answers to account-specific questions like this one is opening a ticket on our Support page.

Note

For account related issues, GitHub Support requires that you contact them from the email address verified on that account. If you haven't already, please submit a request using this form: https://support.github.com/contact/cannot_sign_in

When completing this step, you won't be required to sign in, but you will need to verify your email address. If you're currently signed into a different account, please sign out first before following the link.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!