Issue with GitHub Education Verification Despite Correct Billing Information

[MFAKRIIS1502]

Hi everyone,

Dear GitHub Education Support Team,

I hope this message finds you well.

I am writing to request clarification regarding the repeated rejection of my GitHub Education application. My application has been denied three times, each with the same reason:

“Please complete your GitHub billing information with your full name exactly as it appears in your academic affiliation document.”

However, my GitHub billing information already displays my full legal name exactly as written on my academic employment document:

Full Name: M FAKRI ISLAMI ARIF

To ensure full compliance, I have carefully completed every required step:
– My billing information matches my academic document precisely.
– My GitHub profile name also matches my legal name.
– I logged out and logged back in before reapplying.
– I double-checked all required fields multiple times.

Despite these efforts, the application continues to be denied for the same reason. At this point, I am unsure what additional adjustments are expected, as everything already follows the guidelines provided.

I kindly request your assistance in resolving this issue and ensuring that the verification process is not made more difficult than necessary. Clear guidance on what exactly needs to be corrected would be greatly appreciated.

Thank you for your time and support. I look forward to your response.

Kind regards,
M FAKRI ISLAMI ARIF

[davevad93]

Hi @MFAKRIIS1502,

Make sure to fill in your billing info and GitHub profile with your full name exactly as it appears on your academic transcript. Then log out and log back into GitHub before reapplying, because the application system gets stuck in a loop even after the required information has been updated.

If you still get rejected, submit the application using another device, such as a smartphone or another PC.

If none of the above works, I recommend you contact support by opening a ticket here, select "Other" and explain your problem.

[samus-aran]

Welcome to the community @MFAKRIIS1502 ! We're excited to have you here and appreciate you reaching out for the first time. Having a quick look at your submission I suspect the reason for rejections is translation. Take a look at our FAQ regarding to translating evidence..

However I can confirm that your submission has been approved and you should receive your academic benefits after 72 hours (3 days) - enjoy your journey through GitHub Education. 🎉