Request to Unlock Account After Failed Payment Authorization

[mcyzsx]

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GitHub username: mcyzsx
Account email: （[email protected]）
My account was locked because a billing authorization failed. I have already removed the old payment method and updated new payment information in the Billing settings. Could you please retry the charge and unlock my account?

[mcyzsx]

Like this:
Invalid payment method - authorization hold failed.
And how can I lift the restriction now? I don’t currently have any card that can be used for payment.

[zeiandev]

Your account is locked because GitHub couldn't charge your old payment method. Even if you added a new card, the system will not unlock until a payment goes thru

And since you don't have a working card right now, it can't fix itself. You need to contact GitHub Support and ask them to retry the charge or remove the lock. Only Support can do that tho

Once a payment works, your account will unlock. :)

[shinybrightstar]

Hi @mcyzsx!

Thanks for reaching out. You can find solutions to most billing issues in our 💳 GitHub Community Discussions Billing & Subscription Guide.

If you need more help, the best place to get answers is by opening a ticket on our Support page.

Best of luck!