I paid for my github copilot pro+. Get purchase failed but still took my money from my card

[NaxonRO]

Select Topic Area

Bug

GitHub Feature Area

Copilot

Body

I have bought the github copilot pro+ and didn't received anything, but my money were "stolen" from my card. Do not buy it on your phone app. "Purchase failed. Your purchase was successful but we encountered a problem with our service. Please try again". And stiil dosen't work

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

Thank you for taking the time to share your insights with us! Your feedback is invaluable as we build a better GitHub experience for all our users.

Here's what you can expect moving forward ⏩

• Your input will be carefully reviewed and cataloged by members of our product teams.
  • Due to the high volume of submissions, we may not always be able to provide individual responses.
  • Rest assured, your feedback will help chart our course for product improvements.
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• GitHub staff may reach out for further clarification or insight.
  • We may 'Answer' your discussion if there is a current solution, workaround, or roadmap/changelog post related to the feedback.

Where to look to see what's shipping 👀

• Read the Changelog for real-time updates on the latest GitHub features, enhancements, and calls for feedback.
• Explore our Product Roadmap, which details upcoming major releases and initiatives.

What you can do in the meantime 💻

• Upvote and comment on other user feedback Discussions that resonate with you.
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As a member of the GitHub community, your participation is essential. While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities.

Thank you once again for your contribution to making GitHub even better! We're grateful for your ongoing support and collaboration in shaping the future of our platform. ⭐

[NaxonRO]

How much time will need to wait for my support ticket to be seen and resolve? I want to know, because i don't want to request a refund ( probably will not give me my money back)

[NaxonRO]

Oh, okk. Thanks

[strangerwhoisharborofdoom]

I understand this is frustrating. This appears to be a payment processing issue that affects many users. Here's what you should do:

Immediate Actions:

1. Contact GitHub Billing Support directly: https://support.github.com/contact - select "Billing and payments" category
2. Request a refund for the failed transaction, providing:
   • Screenshot of the failed payment error
   • Proof from your bank showing the charge
   • Order/receipt details if available

For Your Card:
3. Check with your card issuer (Apple/Google Pay or credit card) as they show more transaction details
4. Request a chargeback if GitHub billing cannot process a refund within 3-5 business days
5. Consider using a different payment method for future subscriptions

Why This Happens:

• The transaction was successfully charged by your payment processor
• But it failed during GitHub's backend verification
• This creates a sync issue between systems
• GitHub support can match the charge and issue a refund

Timeline to Expect:

• Refund initiation: 1-3 business days after GitHub support responds
• Bank processing: Additional 3-5 business days for credit to appear
• Total: Usually 5-10 business days

The key is getting GitHub billing support involved quickly with documentation. They have tools to trace these failed transactions and process refunds directly.

[queenofcorgis]

@strangerwhoisharborofdoom

We’ve clarified our stance on using generative AI tools like ChatGPT within our Community via this announcement. Please review the guidelines to ensure your post meets them as failure to adhere to those rules can result in action taken by our moderator team. You can read our updated Code of Conduct and the announcement for more details. Thank you for helping us maintain an authentic and beneficial space for everyone.

[NaxonRO]

I request a refund on google and return instantly because was within 2 hours from the purchase THANK YOU SO MUCH